Refund policy

Return and Refund Policy

Last Updated: 20/12/2024

At Morosis, we strive to provide high-quality products and excellent service. Please review our return and refund policy to understand your rights and responsibilities.

1. Return Policy

Eligibility for Return:

No returns are accepted, for damaged or defective products a replacement will be issued if approved.

If the replacement are approved We will initiate the replacement within 5 to 6 working days.

Replacement Requests:

Replacement requests must be initiated within 4 days of receiving the order.

If the replacement are approved We will initiate the replacement within 5 to 6 working days.

To request a replacement, please email us at onlinemorosis@gmail.com with your order details and photos of the defective product.

Inspection Process:

Upon receiving the returned product, we will inspect it to verify the defect or damage. If approved, a replacement will be issued.

2. No Refunds

We do not offer refunds under any circumstances. Customers are eligible only for replacements of defective or damaged products.

3. Shipping Costs

For Returns: Customers are responsible for shipping costs when returning a defective item.

For Replacements: We will cover the shipping cost for sending the replacement product.

4. Conditions for Return

The product must be unused, in its original packaging, and include all accessories (if any).

Any product that does not meet these conditions will not be eligible for return or replacement.

5. Custom Orders

Customized products are non-returnable and non-replaceable unless they arrive defective or damaged.

6. Contact Information

For any return or replacement requests, please contact us at:

Email: onlinemorosis@gmail.com

Phone: 9910016316