Contact information

Contact Information Policy

Last Updated: 20/12/2024

At Morosis, we prioritize transparent and effective communication with our customers. This policy outlines how you can reach us for inquiries, support, and other concerns.

The person you'll contact is Aadya Aggarwal.

1. Contact Methods

You can contact us through the following methods:

Email: onlinemorosis@gmail.com

For general inquiries, order-related questions, or support, email us at the provided address.

Phone: 9910016316

For urgent matters or direct assistance, feel free to call during our operating hours.

2. Operating Hours

Our customer support team is available to assist you during the following hours:

Days: Monday to Saturday

Hours: 10 am-6 pm

We are closed on Sundays and public holidays.

3. Response Time

We aim to respond to all queries within 24-48 business hours. During peak periods, response times may vary slightly.

4. Communication Guidelines

Please provide your order number, name, and email address when contacting us regarding an order.

Ensure that your query is clear and includes all relevant details to help us assist you efficiently.

5. Updates and Notifications

You may receive important updates about your order via the email or phone number you provided during checkout. Please ensure your contact information is accurate.

6. Privacy

Your contact information will be used solely for communication purposes related to your orders, inquiries, or updates. For more details, refer to our Privacy Policy.